Terms and Conditions

Privacy Policy

This website www.window-openers.com is owned by Rocburn Limited

Rocburn Limited take your privacy seriously and all information is collected and stored in accordance with the Data Protection Act 1998

  • The information we collect from you is used to both process your order and to provide you with the best possible service
  • Financial information such as credit or debit card information will only be used for processing a specific transaction and will not be stored by us for future use
  • We may use your information to notify you of updates to our website or product range, but this information is not shared with other organizations for commercial purposes
  • Should you receive a marketing e-mail from Rocburn Limited you will get the opportunity to opt out of future communications by either ticking an opt out box or emailing us on [email protected] to advise us you no longer wish to receive updates
  • Should you wish to check the information we are storing about you please e-mail your request to [email protected], and should you find any inaccuracies we will delete or correct it promptly

Delivery Policy

Rocburn Limited send goods using a variety of carriers depending on the size weight and speed of delivery

  • Our aim is to provide the quickest and most cost-effective service to you and a typical order will be dispatched for next day delivery
  • Should you require a specific delivery time such as an AM delivery please request this at the time of ordering, and you will be given a price based on the products and delivery location
  • Our standard carriage charge is £9.95+VAT and is a next day service. The delivery service to some areas such as Northern Ireland and the Scottish Highlands and Islands may vary, you will be notified of this at the time of ordering
  • Should stock not be available you will be notified at the time of order and kept up to date with your orders progress
  • You can track your order by e-mailing [email protected] we will either track on your behalf or if the service chosen has the facility, we will provide a tracking code for you check progress