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FAQs

Some Frequently Asked Questions Answered

If you don’t find an answer to the question you have please  contact us and we’ll be happy to help.

Q: Who are window-openers.com / Rocburn Limited?
A: The window-openers.com website is owned and operated by Rocburn Limited who provide window opener solutions for natural and smoke ventilation for both commercial and domestic applications. Read More.

Q: How can I contact you?
A: If you wish to contact us you can do so either by telephone on 0845 519 0560 or email us sales@rocburn.com. For more options please visit out Contact Us page.

Q: What are your opening hours?
A: We are open Monday to Friday, 8:30am to 5:30pm.

Q: Do you provide support for the products offer?
A: Yes, we provide technical support both before and after sales. Please contact us if you have any questions.

Q: Do you offer Delivery?
A: Yes, delivery is available on all orders. Please see our Delivery Policy for further details.

Q. What is the difference between an actuator and an electric window opener?
A. The simple answer for window automation purposes is ‘Nothing’. The term actuator just means ‘a component responsible for moving or controlling a mechanism or system’. – Learn More

Q. What type of window opener would suit my windows?
A. There is not really an easy answer to this question unfortunately, what we can say is there is likely to be several potential suitable products for your window and it is our job to ask the right questions to select the best window openers and window controls for your situation. – Learn More

Q. How to wire a mains voltage electric window opener or openers to automate your windows
A. When you are installing electric window openers, it is important to consider the cabling at the beginning of the project, this will ensure you don’t have issues with running cables to your windows or control panel after walls have been finished. – Read the full guide

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